The everyday actions of our team reflect our values, shaping a shared story that defines who we are. While each team member’s journey is unique, together we’ve built a culture grounded in empowerment, innovation, and collective success. In this edition of ThermoTalks: Real People, Real Impact, we spotlight Hal Nye, our Field Operations Manager. In a role where no two days are alike, Hal plays a key role in keeping our service team aligned and ready to tackle any challenge. From day one, his collaborative spirit has helped shape the success of our service department.
From the Field to Leadership
Before stepping into leadership, Hal spent years in the field, developing his skills through hands-on problem–solving. Drawn to construction and the trades from an early age, Hal found his way into HVAC, a field that blended technical challenges with real-time decision making. “I’m a tech at heart,” he said. That mindset has stayed with him and continues to fuel his passion for supporting those in the field.
Leading with Purpose
As Hal’s experience grew, so did his desire to lead. “I’ve always enjoyed helping others and being part of their growth journey,” he shared. Mentorship became his way to give back and invest in those around him. Stepping into the role of Field Operations Manager felt like a natural next step for him. In this role, Hal moves between projects, supports technicians daily, and maintains constant communication to problem-solve and strengthen the service department’s capabilities.
“Everything matters, even the small things,” Hal said, reflecting on his approach to supporting technicians. His leadership is rooted in empathy, trust, and active listening, with a focus on transparency and growth through training. “I always want to help others grow and put their best foot forward,” he shared. When things don’t go as planned, Hal encourages his team to stay honest, take ownership, and learn from every challenge.
Building Better Processes, Together
One of Hal’s biggest contributions has been bringing more clarity and consistency to daily operations. “We’ve streamlined tasks like ticketing and quoting to make the process stronger and more reliable,” he explained. Acting as a bridge between departments, Hal ensures projects move smoothly and teams stay aligned. Through regular check-ins and a focus on training, Hal has helped team members build confidence and take charge of their own development. Watching technicians grow into leaders has become one of the most rewarding parts of his job.
Navigating the Fast-Paced World of Field Ops
Hal describes field operations as ever-changing, fast-paced, and full of unexpected challenges, something many people may not realize. “Each technician handles things differently. You have to meet them where they are,” he said about being a manager. By staying adaptable and keeping an open mind, Hal has learned to lead with empathy while fostering strong communication and mutual respect across the team.
Hal’s work often spans departments, making collaboration a central part of his day-to-day. “There are great people here, which makes it exciting to work together and create real impact,” he said. He credits the supportive environment at Thermosystems for keeping him motivated each day. “I’m a go-getter,” he shared, “and it’s great to be part of a team that shares the same passion to move things forward.”
Thank you, Hal, for sharing your story with us. Your unwavering dedication to uplifting others, your passion for your work, and your inspiring leadership make an enormous impact on the development of our technician team and culture.
Want to Grow with Us?
Looking for a role where you can grow your skills and make a real difference? Explore our open positions and join a team where innovation and problem-solving are part of everyday work.
If you enjoyed this story, meet another inspiring team member, Alban Jusufi, in the first edition of ThermoTalks: Real People, Real Impact.
